Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Verifiable Labs, Inc., a Delaware corporation (“Verifiable Labs”, “we”, “us”). They govern your use of the verifiable-labs.com website, the dashboard, and the Verifiable Labs API (together, the “Service”). By creating an account or using the Service you accept these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to it.

Verifiable Labs provides a release gate for AI agents: a verifier-integrity and evaluation platform, delivered as an API and a dashboard, that reviews candidate agent updates against a baseline — re-grading beyond visible tests, scanning agent trajectories for documented tamper patterns, scoring contamination risk, and recording the results as redacted assurance records with a ship / limit / block verdict.

Parts of the Service are offered as a private beta and are labelled as such in the product. Features marked beta, illustrative, or coming soon may change or be withdrawn while in that state.

You must provide accurate account information and keep it current. You are responsible for all activity under your account and under any API key (vlk_…) issued to it, including activity by members of your team or organization. Keep credentials and API keys confidential — do not place keys in client-side code or public repositories. If you believe an account or key is compromised, revoke the key in the dashboard and notify us at security@verifiable-labs.com.

You agree not to:

• use the Service in violation of applicable law, or submit content you have no right to submit;
• attempt to access other customers' accounts, data, or evaluation records;
• circumvent or manipulate quotas, rate limits, metering, or billing;
• probe, scan, or test the Service for vulnerabilities other than through our responsible-disclosure process (see the Security page);
• resell, sublicense, or provide the Service to third parties as a service without our written agreement;
• misrepresent the output of the Service, including presenting a verdict, certificate, or assurance record as covering material it did not evaluate.

We may suspend access that we reasonably believe violates this section, and will restore it once the issue is resolved where practicable.

Paid plans are monthly subscriptions billed in advance through our payment processor, Stripe. Each plan carries the usage caps published on the pricing page and shown at checkout; usage beyond a cap is rejected by the API (HTTP 402) until you upgrade or the monthly quota resets. Prices exclude taxes, which are calculated at checkout where applicable.

You may cancel at any time from the billing portal; cancellation takes effect at the end of the current billing period, and no further charges are made. We offer a refund on a new subscription charge requested within 14 days of that charge, as stated at checkout. Except for that, fees are non-refundable to the extent permitted by law. We may change prices with prior notice; changes apply from your next billing period.

You retain all rights to the content you submit to the Service — code, telemetry, configurations, and messages (“Customer Content”). You grant us a limited, non-exclusive license to process Customer Content solely to provide, secure, and support the Service. The platform is designed so that your reference code, test cases, hidden evaluation material, and raw traces stay in your trust domain — see the Privacy Policy for what the Service actually receives.

We and our licensors retain all rights in the Service, including its software, engines, and documentation. No rights are granted except as stated in these Terms. If you send us feedback, we may use it without obligation to you.

Each party will protect the other’s non-public information received in connection with the Service with at least reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and subprocessors bound by comparable obligations, or where disclosure is required by law with notice where lawful.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Verdicts, scores, and certificates are decision support, not guarantees. Stated false-positive and recall bounds hold on the benchmarks and assumptions stated with each result and do not promise that every defective or adversarial update will be caught, or that no genuine update will be flagged. You remain responsible for your own release decisions and for the behavior of the systems you ship.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility. To the maximum extent permitted by law, each party’s total aggregate liability arising out of or relating to the Service is capped at the fees you paid us for the Service in the 12 months preceding the event giving rise to the claim. These limits do not apply to your payment obligations, to either party’s breach of Section 07, or to liability that cannot be limited by law.

You may stop using the Service and delete your account at any time from the dashboard settings. We may suspend or terminate access for material breach of these Terms that remains uncured after notice, for non-payment, or where required by law. On termination your right to use the Service ends; Sections 06–09 and 11 survive. Deleting your account removes your account data as described in the Privacy Policy.

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising from these Terms or the Service, and each party consents to their jurisdiction.

We may update these Terms from time to time. For material changes we will give notice — on this page, in the product, or by email — before the change takes effect. The “Last updated” date above always reflects the current version. Continued use of the Service after a change takes effect constitutes acceptance.

Questions about these Terms: legal@verifiable-labs.com. Security reports: security@verifiable-labs.com. Privacy requests: privacy@verifiable-labs.com.